FAQs

Do you offer gift cards?

We do not currently offer gift cards.

What are the payment options?

you can make your payment using our secure card payment option or by using our PayPal option.

do you have a Live Arrival Guarantee?

Here at spider shack we guarantee our livestock will be healthy and in good condition. They will be packed safely and securely. 

The packaging will include a sticker advising that the box contains a live creature.

If the weather should be cold a heat pack will be included. 

Although every effort is made to ensure the safe arrival of your order, sometimes there are circumstances out of our control. If a DOA occurs (dead on arrival), our Live Arrival Guarantee will apply. The Live Arrival Guarantee ensures you receive your livestock alive should they not be, you will be entitled to a refund or a replacement (dependent on availability and your preference) 

For the Live Arrival Guarantee to apply, the bellow conditions must be met:

•   The delivery address and contact information must be correct

•   There must be someone available to take delivery of the livestock at the first delivery attempt.

•   The parcel must not be left in a safe place or with a neighbour.

•   Contact must be made as soon as the parcel is opened to advise of the situation.

•   Video/photographic evidence must be provided of the livestock in its original packaging

If the above conditions are met, you will be offered a replacement or a refund. 

We will not entertain any claims for dead, dying or injured stock on arrival if not advised to us, with photographic proof, within 24 hours of being delivered. After this period, we will not replace any invertebrates which may die. As we cannot control the environmental conditions the invertebrates are kept in.

Do you ship outside of the UK?

We do not ship outside of the UK