Postage
Postage
We use Royal mail Special delivery to arrive next day by 1pm.
The postal charge for UK orders is £12.00 for all livestock orders. This covers the cost of delivery and the cost of the packing materials. In cold weather a heat pack will automatically be added at no extra charge.
Tracking numbers will be provided when the parcels are posted.
All orders will dispatched on a Monday or Tuesday regardless of shipping method, last orders for Monday dispatch need to be placed before 8pm on Saturday, Last Orders for Tuesday dispatch need to be placed by 8pm on Sunday, orders placed after this will go on to the next dispatch day.
Dead on arrival (DOA)
If Livestock is DOA, we will replace. If unable to provide a replacement, we will offer a full refund for the value of the stock sent, but not for the postage costs.
If this happens you must advise us immediately on messenger or via e mail that it arrived DOA together with a photo of the dead invertebrate in the packaging.
We will not entertain any claims for dead, dying or injured stock on arrival if not advised to us, with photographic proof, within 24 hours of being delivered. After this period, we will not replace any invertebrates which may die. As we cannot control the environmental conditions the invertebrates are kept in.
It is the purchaser’s responsibility to ensure they have undertaken research about the invertebrate they are purchasing to ensure they can provide a suitable environment and care.
LIVE ARRIVAL GUARANTEE.
We guarantee live arrival on all livestock shipped on a Next Day Service. The live arrival guarantee is void if no one is present to receive and sign for the package on the arranged day resulting in a delay in transit. The Guarantee is also void if the package is delayed due to any reason caused by the customer like supplying the wrong address. Any delays in transit caused by the couriers will not affect the live arrival guarantee.
If your parcel does not arrive when expected please contact us immediately.
We must be notified of any DOAs (Dead on arrival) within 24 hours to claim a refund, after this period all claims are null and void